Shipping Policy
Shipping and Delivery Terms
Last updated: February 1, 2025
These shipping and delivery terms are part of our Terms and Conditions and should therefore be read together with our main terms.
Please read our shipping and delivery terms carefully when purchasing our products. These terms apply to all orders placed with us.
What Shipping Options Do I Have?
We offer various shipping options. In some cases, a third-party provider may manage our inventory and be responsible for shipping your products.
Free Shipping
We offer free shipping on orders over €30.
Shipping Costs
| Shipping Zone | Flat Rate (€) |
|---|---|
| Australia (AU) | 7.35 € |
| Brazil (BR) | 4.41 € |
| Canada (CA) | 8.89 € |
| Germany (DE) | 5.61 € |
| Denmark (DK) | 6.42 € |
| EFTA (Iceland, Liechtenstein, Switzerland) | 11.74 € |
| EU | 7.62 € |
| United Kingdom (GB) | 5.25 € |
| Ireland (IE) | 7.04 € |
| Japan (JP) | 7.79 € |
| Norway (NO) | 5.45 € |
| New Zealand (NZ) | 8.51 € |
| Sweden (SE) | 5.15 € |
| Singapore (SG) | 7.21 € |
| United States (US) | 9.23 € |
| Worldwide | 16.55 € |
*Free shipping does not apply to international orders.
Once you select a shipping option, we will provide further shipping details after your order.
All times and dates provided for product delivery are estimates and subject to change.
Quality Guarantee
We use Gelato as our print-on-demand provider for the production and shipping of your orders. Gelato is committed to delivering products of the highest quality. If you are not fully satisfied with the quality of your order, you can request a refund within 14 days of receiving the delivery.
• Eligible Products: This guarantee applies to posters, framed posters, canvas prints, and framed canvas prints.
• How to Report an Issue: Please contact us with a clear photo of the product to report quality issues. We will handle the refund if the product does not meet our quality standards.
• Eligible Regions: This guarantee applies to orders in the following countries: Australia, Canada, Denmark, France, Germany, Italy, Norway, Spain, Sweden, the United Kingdom, and the United States.
Delivery Guarantee
Gelato aims to ship orders within 5 business days of receiving them.
• Eligible Regions: This delivery guarantee applies to orders in Australia, Canada, Denmark, France, Germany, Italy, Norway, Spain, Sweden, the United Kingdom, and the United States. Note that certain remote regions (e.g., islands or rural areas) may have restrictions. For more details, see the specific geographic exclusions.
• Shipping Options in the US and Australia: In the United States, this delivery guarantee applies to orders shipped via Standard or higher methods. In Australia, this applies to orders shipped via Express.
Exclusions and Limitations
Our quality and delivery guarantee does not cover issues or delays caused by circumstances outside our control, such as strikes, extreme weather conditions, or other natural disasters.
Important Note: Ensure that you provide the correct delivery details when placing your order. Incorrect delivery addresses may void the delivery guarantee.
Responsibility of Gelato and Us
Since Gelato is responsible for the production and shipping of the products, Gelato handles production and delivery. For questions regarding quality or delivery, please contact our customer service team, and we will be happy to assist you.
Do You Ship Internationally?
We offer international shipping to most countries. Unfortunately, we cannot ship to the following countries:
• Brazil
• Iceland
• Liechtenstein
• Albania
• Andorra
• San Marino
• Greenland
• Faroe Islands
• Gibraltar
• Guernsey
• Vatican City
• Jersey
• Åland Islands
Please note that some international shipments may be subject to different rules and restrictions, and you may incur additional taxes and duties that we have no control over. In such cases, you are responsible for complying with the laws in your country of residence and covering any additional costs or taxes.
What Happens If My Order Is Delayed?
Please contact us if your order has not arrived within 10 business days.
Questions About Returns?
If you have questions about returns, please read our Return Policy.
How to Contact Us Regarding This Policy
If you have any further questions or comments, you can contact us as follows:
• Phone: 0176 43336352
• Email: yourposter@t-online.de