Refund policy

Return Policy

Last updated: February 16, 2025

Thank you for your purchase! We hope you are satisfied with your product. However, if this is not the case, you can return the product within the statutory period and request a full refund, credit, or exchange. Please read the details of our right of withdrawal below.

 

Quality Guarantee

We use Gelato as our print-on-demand provider for the production and shipping of your orders. Gelato strives to deliver products of the highest quality. If you are not fully satisfied with the quality of your order, you may request a refund within 14 days of receiving the delivery.

• Eligible Products: This guarantee applies to posters, framed posters, canvas prints, and framed canvas prints.

• How to Report an Issue: Please contact us with a clear photo of the product to report any quality issues. We will process a refund if the product does not meet our quality standards.

• Eligible Regions: This guarantee applies to orders from the following countries: Australia, Canada, Denmark, France, Germany, Italy, Norway, Spain, Sweden, United Kingdom, and United States.

 

Returns

All returns must be made within fourteen (14) days from the purchase date. Returned items must be unused and include all original labels and stickers.

 

Return Process

To return an item, securely pack the item in the original packaging and include the provided return form. Please send your return to the following address:

Tim Hinrichs

Zaunkönigweg 10

Hatten, 26209

Germany

Please note that you are responsible for all return shipping costs. We strongly recommend using a trackable shipping method to send your return.

 

Refunds

After receiving and inspecting the returned item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email once your return has been processed.

 

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.